Shipping & Delivery

Last updated: 26 September 2026

Opal&Oak product information and support are provided by Jieyang Shi Kegu Sujiao Zhipin Youxian Gongsi. Orders are placed with, and fulfilled by, the seller of record — the business whose listing you buy from.

How orders are delivered

Orders are fulfilled by that seller. Delivery options, charges and estimated arrival dates are set by it and shown to you at checkout, so the terms displayed there are the ones that apply to your order.

Tracking

Tracking is issued by the seller and appears in the confirmation emails it sends you and in your account with it. If a tracking link stops working, the seller holds the shipment record and can query the carrier directly.

Customs and import charges

Where an order crosses a border, duties and taxes may be charged by the destination country’s authorities. Whether those are included in the price or collected on delivery depends on the seller’s terms for your destination, and is stated at checkout.

If something goes wrong

Delayed, damaged or missing deliveries are handled by the seller that fulfilled the order. Open a claim through your order page — it keeps the evidence in one place.

If a parcel arrives damaged, keep the packaging and photograph it before disposing of it. Carriers generally require that evidence to process a claim.

Wholesale and trade orders

Wholesale and stockist orders are arranged separately from consumer purchases. Write to us using the address on the contact page with the quantity, destination and required date, and we will send a written quotation.

Questions

Anything not covered here goes to the address on the contact page. Please include your order number.